Posted Sep 14, 2023 420 views
We are seeking a dedicated and experienced Human Resources Coordinator to join our team. This role primarily focuses on recruiting and managing talent in the call center industry. The ideal candidate should have a minimum of 2 years of experience in the call center industry.
Key Responsibilities:
Recruitment and Onboarding:
- Source and recruit qualified candidates for various call center positions.
- Conduct interviews and assessments to evaluate candidates' suitability.
- Coordinate the onboarding process, including orientation.
Employee Relations:
- Foster positive employee relations and address any HR-related concerns.
- Assist in resolving employee conflicts and grievances.
- Maintain open lines of communication with all team members.
Performance Management:
- Collaborate with supervisors to monitor employee performance.
- Implement performance improvement plans when necessary.
- Assist in conducting regular performance reviews.
Compliance:
- Ensure compliance with labor laws and company policies.
- Keep up-to-date with industry regulations and best practices.
- Maintain accurate HR records and documentation.
Benefits and Compensation:
- Assist in managing employee benefits, including health insurance and leave policies.
- Administer payroll and ensure timely salary disbursements.
- Participate in salary negotiation processes.
HR Administration:
- Maintain HR databases and personnel files.
- Generate HR reports and analytics for management.
- Support HR initiatives and projects as needed.
Qualifications:
- Minimum of 2 years of experience in the call center industry.
- Strong knowledge of HR practices, labor laws, and regulations.
- Excellent communication and interpersonal skills.
- Ability to handle confidential information with discretion.
- Proficient in MS Office applications.
Salary Range: The salary for this position ranges from 50,000/- to 70,000/- + KPIs per month, commensurate with experience and qualifications.
If you are a qualified and motivated HR professional with experience in the call center industry and are looking for an opportunity to make a difference, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience.
Kaytronix is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
Job Details
We're looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls.
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