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You'll be instrumental in expanding our customer base for Hajj, Umrah, and Islamic tours. We're seeking a dedicated individual with 2+ years of experience in pilgrimage travel logistics and customer service excellence.
Key Responsibilities:
- Develop client relationships, offering personalized service for Hajj, Umrah, and Islamic tours.
- Address client concerns promptly, determining suitable solutions and refund eligibility.
- Maintain professional communication with clients, ensuring accuracy and adherence to standards.
- Stay informed about competitors' pricing and policies to enhance our offerings.
- Arrange hotel bookings, transportation, and air tickets worldwide.
- Create and refine Hajj and Umrah packages, incorporating feedback and trends.
- Manage end-to-end travel logistics, ensuring a seamless experience for clients.
- Provide informed recommendations on global travel destinations and flights.
Qualifications:
- 2+ years of similar experience, preferably in Hajj and Umrah bookings.
- English proficiency is required; Arabic fluency is preferred.
- Sabre and Apollo/Galileo operation experience.
- Knowledge of airline ticketing rules & regulations.
- Knowledge of airline fare structures.
- Experience in issuing, reissuing and refunding tickets is a must.
- This is a Full-Time position working night shift from an office in Siddiq Centre, Main Blvd., Gulberg, Lahore.
- Good Salary. Remuneration will be based on experience and expertise
- Benefit Package Offered
- Only shortlisted candidates who meet the above criteria will be contacted and called for an interview.
Job Details
King Hajj and Umrah Services (Private) Limited
King Travel makes travel simple, stress-free and cost effective, allowing you to concentrate on enjoying your trip to Pakistan.So book cheap flights to Pakistan with King Travel to Pakistan online service and receive special discounts offering you cheap flights. Backed up with over 25 years experience in the travel market we have the power to deliver all your travel requirements. We also specialize in tailor-made holidays worldwide to suit your exact needs so please contact us for your holiday savings. Benefits: - One point of contact - UK call center - Personal service - Independent advice - Access to cheaper fares - Multilingual Speaking Agents - Fast & friendly service - Free delivery of travel documents
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