Call Center Representative

We are looking for an enthusiastic Call Center Representative to generate sales by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

Responsibilities & Duties:

Must be good at sales deal closure

Responsibilities:

Cold call people using a given phone directory to sell products.
Answer incoming calls from prospective customers.
Use scripts to provide information about the product’s features, prices, etc., and present their benefits.
Ask pertinent questions to understand the customer’s requirements.
Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
Record the customer’s personal information accurately in a computer system.
Deal with complaints or doubts to safeguard the company’s reputation.
Go the “extra mile” to meet sales quotas and facilitate future sales.
Keep records of calls and sales and record useful information.
May specialize in inbound or outbound telemarketing or in sales for a particular industry.

Requirements:

Proven experience as a telemarketer or similar sales/customer service role.
Proven track record of successfully meeting sales quotas, preferably over the phone.
Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
Excellent communication and presentation skills.
Proficient in English.
Skilled in negotiation and dealing with complaints.
Persistent and results-oriented.
Patient and able to handle customer rejection.
Ability to work NIGHT SHIFT.

Skills and Qualifications: