Act as the main point of contact for both internal teams and external clients
Provide timely and accurate responses to customer inquiries, maintaining excellent service standards
Coordinate with different departments to streamline operations and improve workflow
Serve as a liaison, clearly communicating client needs to internal teams and ensuring they are met
Maintain detailed records of client communications, transactions, and service history
Prepare regular performance and activity reports for management
Support the creation and improvement of operational procedures and policies
In 1988, Kitchen Cuisine started with only a handful of products selling from one location. Two products – the chocolate fudge cake and our signature cheese cake were an instant hit – becoming our claim to fame. We have since grown to multiple patisserie retail locations with an extensive product range. We currently operate three restaurants under the KC Grill brand name, with additional restaurants in the pipeline. We are also the leading In-Flight Catering services provider in Pakistan, currently operating from Lahore, Islamabad, Multan, Faisalabad and Sialkot Airports. We are also extending our business arma in Event Catering, Frozen Foods, and our "KC on the Go" outlets at leading Petrol stations in different cities.