Posted Jun 06, 2024 279 views
This position is in Saudia kindly read the description carefully.
Duties and Responsibilities
- Align daily activities with organizational goals and regulatory standards.
- Optimize productivity through resource planning for staffing and technology.
- Analyze metrics for informed decision-making and continuous improvement.
- Manage budgeting and resource allocation effectively.
- Recruit, coach, and train staff for high-quality service and document management.
- Streamline procedures for ordering, telephone handling, and document management.
- Evaluate performance using key metrics for improvement.
- Provide comprehensive reports to support strategic decision-making
Qualifications and Experience
- Proven experience as a call center manager or similar position.
- Experience in customer service is required minimum of 5 years.
- Knowledge of performance evaluation and customer service metrics.
- Solid understanding of reporting and budgeting procedures.
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
- Proficient in MS Office and call center equipment/software programs.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with a problem-solving ability.
- Positive and patient.
- High school diploma or equivalent; a Higher degree in a relevant discipline will be appreciated.
- Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
- This position is SMP-based.
Skills
Job Details
LINRCO Pakistan is dedicated to being the gateway for skilled Pakistani talents, providing them with unprecedented access to employment opportunities. Our mission transcends traditional recruitment; we focus on building strong connections, nurturing essential skills, and contributing to the economic vitality by seamlessly integrating Pakistani professionals into the global workforce. Join us on this journey of empowerment and innovation, as we make strides towards a future where talent knows no borders.
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