Customer Service Manager

LINRCO

Multiple Cities, Pakistan

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We are seeking an experienced Customer Service Lead to join our team in Pakistan. The ideal candidate will have a strong background in managing the customer service team, streamlining communication channels, resolving client issues efficiently, and fostering long-term relationships with both corporate clients and job seekers. The goal is to uphold the company’s reputation for professionalism, responsiveness, and reliability.

Key Responsibilities:

Client & Candidate Relationship Management

Act as the primary point of contact for escalated client and candidate concerns.
Ensure timely, clear, and professional communication at all stages of the recruitment process.
Manage service delivery expectations for key accounts and maintain client satisfaction.

Team Leadership

Lead, mentor, and train the customer service team to handle inquiries, complaints, and feedback.
Set KPIs, monitor performance, and conduct regular performance reviews.
Ensure the team adheres to internal processes and service-level agreements (SLAs).

Process Improvement

Analyze customer feedback and identify trends to improve service quality.
Propose and implement improvements in communication, onboarding, and complaint-handling procedures.
Collaborate with recruitment consultants and account managers to ensure a seamless experience.

Communication & Reporting

Maintain up-to-date knowledge of recruitment services, job openings, and hiring pipelines.
Prepare and present regular reports on customer service metrics and satisfaction levels.
Monitor CRM or helpdesk systems for timely response and resolution tracking.

Compliance & Quality

Ensure all customer service activities comply with company policies, data protection laws, and client agreements.
Participate in audits and quality checks to ensure high standards.

Requirements:

Proven experience in customer service or client relations (preferably in the recruitment, HR, or staffing industry).
4+ years in a supervisory or managerial role.
Experience with candidate onboarding processes.
Excellent interpersonal and conflict-resolution skills.
Strong organizational and multitasking abilities.
Strong analytical and reporting abilities.
Familiarity with CRM systems and recruitment platforms.
Ability to work under pressure and adapt in a fast-paced environment.
Bachelor’s degree in Business, HR, or related field (preferred).
Knowledge of recruitment cycles and client service agreements.

Skills

Customer Acquisition Skills Global Customer Services Customer Interaction Management (CIM) MS Desktop Customer Service Manage Client Relationships Focused Service Customer Interaction Management Customer Satisfaction Management Customer Analysis

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Wah Cantt, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor’s degree in Business, HR, or related field (preferred).

Career Level:

Experienced Professional

Minimum Experience:

4 Years (• Proven experience in customer service or client relations (preferably in the recruitment, HR, or staffing industry).)

Apply Before:

Jun 11, 2025

Posting Date:

May 12, 2025

LINRCO

Recruitment / Employment Firms · 201-300 employees - Islamabad, Rawalpindi, Wah Cantt

LINRCO Pakistan is dedicated to being the gateway for skilled Pakistani talents, providing them with unprecedented access to employment opportunities. Our mission transcends traditional recruitment; we focus on building strong connections, nurturing essential skills, and contributing to the economic vitality by seamlessly integrating Pakistani professionals into the global workforce. Join us on this journey of empowerment and innovation, as we make strides towards a future where talent knows no borders.