Customer Service Representative

We are seeking a motivated and customer-oriented Customer Service Representative with 1 to 3 years of experience to join our team. The ideal candidate will be passionate about providing exceptional service to customers, resolving inquiries, and maintaining positive customer relationships. This role requires strong

Communication skills, problem-solving abilities, and a proactive approach to addressing customer needs.

Key Responsibilities / Duties:

Customer Support: Provide outstanding customer service through phone, email, chat, or other communication channels. Resolve inquiries, complaints, and issues in a timely and professional manner.
Product Knowledge: Maintain a deep understanding of company services and policies to effectively assist customers and provide accurate information.
Issue Resolution: Address concerns or issues raised by candidates or clients related to recruitment, job placements, and onboarding, and work to resolve them in a timely manner.
Database Management: Accurately document customer interactions, issues, and resolutions in the company’s system.
Collaborative Communication: Work closely with recruitment teams, account managers, and other internal teams to ensure the smooth flow of information and that client and candidate needs are met. Industry Knowledge: Stay updated on industry trends, recruitment best practices, and company offerings to provide the best possible service to clients and candidates.

Job Requirements:

Bachelor’s degree in Business Administration or a related field.
1 – 3 Years of experience in a customer service role.
Strong verbal and written communication skills, with the ability to engage and build rapport with clients, candidates and internal teams.
Passion for providing excellent service with the ability to engage and build rapport with clients, candidates, and internal teams.
Passion for providing excellent service with the ability to manage multiple client and candidate needs effectively.
Ability to quickly identify issues and find effective, customer-focused solutions

Skills

Customer Care Representation Communication Skills Listening to Customers

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Wah Cantt, Pakistan

Gender:

Transgender

Education:

Bachelors (Bachelors in Business Administration) only

Career Level:

Experienced Professional

Experience:

1 Year - 3 Years

Apply Before:

Jan 13, 2025

Posting Date:

Dec 12, 2024

LINRCO

Recruitment / Employment Firms · 201-300 employees - Wah Cantt

LINRCO Pakistan is dedicated to being the gateway for skilled Pakistani talents, providing them with unprecedented access to employment opportunities. Our mission transcends traditional recruitment; we focus on building strong connections, nurturing essential skills, and contributing to the economic vitality by seamlessly integrating Pakistani professionals into the global workforce. Join us on this journey of empowerment and innovation, as we make strides towards a future where talent knows no borders.