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- Manage, organize and coach the Airport Services team.
- Ensure adequate internal and external resources are available and correctly trained, deployed, and presented.
- Implement, monitor/review contracted suppliers against established SLAs and KPIs and ensure compliance with all regulatory requirements, company policies and procedures at allocated outstation – to include third party agreements outside the main Handling Agents.
- Drive service delivery to ensure contractual KPIs are satisfied and/or exceeded.
- Monitor safe, secure and efficient ground handling process day to day in accordance with GCAA CAR-OPS, flydubai’s AOC, ICAO, IATA and the regulations of the country operated in. This should include all areas of passenger and ramp handling in order to achieve and maintain the highest customer service standards at check-in/boarding gate/ramp and arrivals.
- Promote awareness and compliance of service providers to the regulations of the authority in the country of operation.
- Prepare station audit arrangements.
- Establish a process to facilitate swift authentication of invoices against services provided.
- Monitor airport facilities and liaise with Terminal Management to initiate corrective actions as necessary.
- Ensure completion of regular competence checks and audits of outsourced service providers.
- Ensure prompt reporting of any irregular events and conduct follow-up investigations to derive appropriate corrective and preventative actions.
- Identify underlying physical or procedural problems and recommend and implement solutions.
- Meet formally with Service Partners/Providers to ensure that they are adhering to the flydubai processes and procedures.
- Recommend possible development of Service Level Agreements to support renegotiation of existing Agreements.
- Control all ground handling costs to ensure FZ operations are managed in the most cost-efficient way.
- Performs other duties as may be requested bythe Regional Manager - Pakistan / DCO - Pakistan.
Skills
Job Details
MENZIES-RAS Pvt Ltd
Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.
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