Posted Jan 12, 2024 297 views
Responsibilities:
- Build and maintain relationships with clients by answering inquiries, resolving concerns, and addressing feedback in a timely and professional manner.
- Communicate with clients via phone, email, and in-person meetings to ensure their needs are met and expectations are exceeded.
- Liaise with clients to gather feedback and insights on our services, and report to the relevant departments for improvement.
- Keep accurate records of client interactions, transactions, and feedback in the company's CRM system.
- Prepare and deliver presentations and reports to clients and the competent authorities regularly.
- Identify opportunities to upsell or cross-sell additional services to clients.
- Conduct market research to stay up-to-date with industry trends and competitors.
Requirements:
- A bachelor's degree in business, marketing, or a related field.
- Positive, vibrant and well-groomed.
- At least 2 years of experience in client services or customer support.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office.
- Ability to understand and communicate technical information to clients clearly and concisely.
- Experience in market research and analysis is a plus.
Job Details
Mian's Group of Companies
Mian Group of Companies, operating as a Private Limited Company (Pvt. Ltd.), is Lahore's pioneering organization in the Airlines/Aviation sector. With a strong focus on delivering exceptional services and unique experiences, Mian Group has cemented its position as a leading player in the Pakistani aviation industry. Established since 1990 in Lahore, the Company has spread it's wings all over Pakistan. The company boasts a fleet of state-of-the-art aircraft and prides itself on maintaining the highest standards of safety and professionalism. We are the GSA Pakistan for Salam Air and Azerbaijan Airlines. With a team of highly skilled and dedicated professionals, Mian Group ensures that every aspect of the air travel experience is handled with utmost care and attention to detail. Mian Group of Companies aims to revolutionize the aviation industry by offering innovative solutions and cutting-edge technologies. The company is constantly exploring new avenues to enhance customer satisfaction and provide unmatched value. The company is dedicated to upholding ethical practices and fostering sustainable growth. Mian Group also prioritizes the professional growth and well-being of its employees, creating a positive working environment that encourages creativity, innovation, and collaboration. In a highly competitive industry, Mian Group of Companies' focus on quality, safety, and customer satisfaction has allowed it to thrive and set new benchmarks for excellence. Through its commitment to constant improvement and customer-centric approach, Mian Group is poised to continue its success and mark its position as a leader in the Airlines/Aviation sector all over Pakistan.
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