Call Center Manager

We are hiring a highly motivated and experienced Call Center Manager to lead our US outbound call campaigns. This is a key leadership role requiring at least 3 years of relevant experience in managing international outbound teams, acquiring new campaigns, setting up infrastructure, recruiting and training agents, and ensuring peak operational efficiency.

Key Responsibilities:

Campaign Acquisition & Management:

Acquire and launch US-based outbound campaigns (sales, lead gen, appointment setting)
Establish and manage relationships with campaign providers and US-based clients
Align campaign objectives with center capabilities and growth goals

Technology & Data Procurement:

Set up and maintain call center systems (Vicidial, GoHighLevel, etc.)
Procure high-quality and compliant data lists for outbound campaigns
Ensure seamless dialer setup and CRM integrations

Team Leadership & Training:

Recruit, train, and mentor agents, team leads, and support staff
Develop training programs focused on sales, compliance, and soft skills
Manage day-to-day team performance and morale

Operations Oversight:

Monitor KPIs: contact rate, conversion rate, QA scores, AHT, etc.
Collaborate with support departments (QA, HR, IT) for operational success
Maintain high productivity and low attrition

Reporting & Strategy:

Generate performance reports and campaign analytics
Recommend and implement strategies to boost ROI and agent efficiency
Report directly to company leadership on performance and goals

Requirements:

Minimum 3 years of experience as a Call Center Manager (US campaigns)
Proven success in acquiring and managing outbound campaigns
Hands-on experience with dialers and tools like Vicidial, GoHighLevel, Five9
Solid knowledge of data procurement and compliance standards
Strong leadership, organizational, and communication skills

Preferred Qualifications:

Experience in US BPOs or international sales environments
Understanding of sales pipelines, appointment setting, and performance marketing
Familiarity with automation tools and AI-based sales assistants

Salary & Benefits:

PKR 100,000 – 150,000/month (commensurate with experience)
Performance-based bonuses and campaign incentives
Opportunity to work with international clients and scale operations
Collaborative and growth-focused work environment

Skills

Communication Skills Hands on Problem Solving Team Management Leadership Management Campaign Management Fluent in English

Job Details

Industry:

Call Center

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

May 18, 2025

Posting Date:

Apr 17, 2025

Mighty Five LLC

Call Center · 1-10 employees - Lahore

Mighty Five LLC is a multi-service business solutions provider specializing in Call Center Operations, Digital Marketing, E-commerce Management, and Total Back Office Outsourcing. With a strong presence in the U.S. and Pakistan, we empower brands to scale efficiently by handling everything from customer engagement and campaign management to online store operations and backend support. Our mission is to deliver high-quality, cost-effective services that drive growth, streamline operations, and create lasting impact for our clients worldwide.