Posted Dec 20, 2024 1107 views Report Job
Department: Business Banking
Reports To: Head Collection & Default
Job Grade: VP
Total Positions: 03
Job Location: Sargodha, Multan, Sahiwal
What is Regional Business Manager - Collection & Default - MMBL?
The role is responsible for the effective execution of debt recovery policies within the designated region/regions. This role involves ensuring continuous improvement in collection & recovery progress through the application of sound and efficient recovery strategies. The RBM will lead and develop a motivated team to meet collection & recovery targets. In addition, the RBM will oversee the FCDO’s teams to ensure that assigned benchmarks are achieved, strictly in line with the bank policies and SBP regulations. The role also entails ensuring exemplary service delivery and facilitation, while adhering to the regulatory framework of Fair Treatment of Customers.
What Regional Business Manager Collection & Default -MMBL Does?
Strategic Default Management
- Development & execution of innovative annual recovery strategy, ensuring its alignment with organizational goals & bank overall objectives.
- Collaborate with senior management to establish clear goals and recovery targets.
- Motivate staff to achieve monthly & annual assigned targets as per collection & default recovery plan. Coaching, mentorship & skills development of C&D front-line staff.
- Provide ongoing guidance and support to branch-level recovery teams, assisting in the execution of daily default management procedures.
- Ensure staff adherence to best practices in recovery, including:
Daily Performance Monitoring
Review of Staff Plans
Mandatory Branch Field Visits
Litigation & Customer Dispute Management
- Act as the primary point of contact for recovery-related litigation cases and customer disputes within the area.
- Recommend and initiate appropriate legal actions as needed and ensure consistent follow-up on cases until final resolution.
Portfolio Performance Reviews & Analysis
- Conduct regular and comprehensive risk assessments of the portfolio, identifying potential recovery risks and devising proactive mitigation plans.
- Advise negotiation plans/terms to branch teams to assess and improve portfolio quality, analyzing past performance against targets. Develop and propose actionable solutions to drive better recovery outcomes.
- Oversee field-level follow-up activities on assigned portfolios to identify the root causes of defaults. Assess factors such as credit policy adherence, service quality, and the relationship between recovery staff and customers to improve recovery strategies.
- Ensure adherence to product default ceilings and recovery efficiency standards as set by the annual bank strategies and benchmarks. Leverage analytical models to monitor performance, providing regular updates to line management on portfolio health and recovery outcomes.
- Prepare and present regular performance reports to senior management, outlining key metrics, challenges, and successes in collections efforts.
Compliance:
- Maintain a strong understanding of consumer protection laws, debt recovery regulations, and the bank's internal procedures to ensure all actions are ethical and lawful.
- Ensure compliance and reduce legal and reputational risks associated with collections.
- Handle escalated customer issues, disputes, or complaints, ensuring resolution while adhering to the bank’s policies.
Other Tasks:
Other tasks as assigned by the line manager from time to time
What are we looking for and what does it require to be Regional Business Manager Collection & Default -MMBL?
- Bachelor’s degree in Finance, Business Administration, or a related field. A Master’s degree or professional certification in collections or finance is a plus.
- Minimum of 5 years of experience in collections & Default management at managerial level
- Experience in the microfinance or banking industry, specifically managing collections teams, is highly preferred.
- Proven track record of achieving collection targets, managing teams, and implementing effective recovery strategies.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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