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- The primary objective of this role is to work with internal and external stakeholders including Law Enforcement Agencies (LEAs), Government Officials and all functions of the Bank through effective engagement, planning for sharing information, influencing and negotiating. The role also involves strengthening internal controls and reporting mechanisms as required.
- General Responsibilities:
- Represent the bank s position to government authorities, including LEAs, to safeguard its interests.
- Assist the Head of LEA Coordination in maintaining close relationships with LEAs and ensure the bank s viewpoint is accurately conveyed.
- Identify and highlight concerns raised by LEAs during investigations, ensuring timely resolution and follow-up.
- Advise senior management on the potential impact of LEA engagements and support mitigation strategies to protect the bank s interests.
- Foster a positive perception of MMBL in relevant circles, such as ministries, regulatory bodies, LEAs, with business partners and provincial governments.
- Supervise the timely and accurate reporting of information to LEAs regarding Branch/Branchless Banking transactions, frauds, and other operational areas.
- Prepare / assist in preparation of reports, MIS, and dashboards for review by the Head of LEA Coordination and CE&CO, ensuring timely reporting to concerned.
- Stay informed on regulatory changes and developments that affect LEA coordination and the broader banking sector.
- Promote a culture of ethical behavior and high awareness standards within the organization.
- Conduct gap analysis following investigations and recommend improvements to detective and preventive controls in coordination with LEAs.
- Follow up on actions required by LEAs.
- Provide support for any enquiries or requests from competent authorities, including LEAs and the Financial Monitoring Unit (FMU), for the provision of information and records as required by law.
- Manage LEAs and government requisitions concerning various investigations.
- Monitoring and Analysis:
- Coordinate closely with DFS counterparts and other stakeholders to address any regulatory bottlenecks.
- Ensure accurate, timely reporting of banking operations data to LEAs.
- Prepare and present comprehensive reports for senior management and regulatory bodies, offering actionable insights.
- Job Requirements:
- Education: A Bachelor's degree from a reputable institution.
- Experience: 5-8 years of relevant experience, with 2-3 years in senior / command roles, focusing on government relations and stakeholder management. Experience as an officer in LEAs and prior experience in regulatory affairs, is preferred.
- Skills: Ability to analyze complex business and regulatory issues and provide expert insights.
- Essential Skills:
- Proficiency in MS Office.
- Strong analytical and critical thinking skills.
- Effective time and team management.
- Excellent negotiation and problem-solving abilities.
- Ability to work under pressure and demonstrate resourcefulness.
- Strong decision-making skills and adaptability.
- Conflict management and persuasive communication.
- Openness to constructive criticism and continuous learning.
- Desired Skills:
- Exceptional report writing and presentation skills.
- Strong communication and interpersonal skills.
- In-depth knowledge of banking compliance and regulatory requirements.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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