发布 May 20, 2025 347 查看 Report Job
Key Responsibilities:
- Managing inbound and outbound calls for CareCloud's largest client.
- Act as a primary point of contact for our high-value client, addressing their concerns efficiently and professionally.
- Maintain accurate records of client interactions and transactions in the system.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Strong problem-solving, conflict resolution, and decision-making skills.
- Ability to prioritize tasks and organize workflow.
- Ensure adherence to company policies and customer service standards.
- Exemplary attendance and punctuality.
1. Mandatory Requirements (Elimination Criteria)
Candidates must meet all the following:
- Education: Bachelor's degree or BA/B.Com
- Experience: Minimum 1 year in a healthcare call center or similar.
- English Proficiency: Superior verbal, written, and reading skills
- Proficient in computer usage and MS Office Suite (Excel, Word, Outlook).
- Adequate typing speed (40 WPM minimum) and data entry experience.
- Basic arithmetic skills are necessary.
2. Preferred Qualifications (Ranking Criteria)
- Experience: More than 2 years in a healthcare call center or relevant customer service role
- Communication Skills: Exceptional articulation, fluency, and comprehension in English
- Client Handling: Prior experience managing clients or escalations
- Industry Knowledge: Familiarity with US healthcare processes (HIPAA, insurance, claims, etc.)
- Technical Skills: Proficiency in CRM software, call management systems, and email handling
3. Soft Skills (Behavioral Assessment)
- Strong problem-solving and critical-thinking skills
- Ability to handle high-pressure situations professionally
- Attention to detail and accuracy in documentation
- Team player with excellent interpersonal skills
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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