Customer Service Representative

We are seeking a highly motivated and experienced Customer Service Representative to join our team. This role focuses on cold calling potential clients, handling customer inquiries, and providing exceptional service. The ideal candidate is a confident communicator, skilled in relationship-building, and has a proven track record in outbound sales or customer service.

Key Responsibilities:

Conduct cold calls to prospective customers, introducing products/services and generating leads.
Build and maintain strong relationships with potential and existing customers.
Handle customer inquiries, complaints, and concerns with professionalism and efficiency.
Provide detailed product/service information and guide customers toward suitable solutions.
Maintain accurate records of customer interactions and follow-ups in the CRM system.
Meet and exceed sales and customer service targets set by the company.
Work collaboratively with sales and marketing teams to optimize outreach strategies.
Stay up-to-date on company offerings, industry trends, and competitor activities.
Train and mentor junior customer service representatives as needed.

Requirements:

Proven experience in customer service, cold calling, or telesales (minimum 3-5 years).
Strong verbal communication and persuasion skills.
Ability to handle objections and turn rejections into opportunities.
Excellent problem-solving skills and a customer-centric attitude.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work in a fast-paced, target-driven environment.
High school diploma required; bachelor's degree preferred.

Benefits: