Customer Service Representative

We are looking for Customer Service Representatives To manage and support a pool of clients by providing timely updates, addressing inquiries, and ensuring the delivery of service KPIs. The candidate will be key in building client relationships and ensuring customer satisfaction.

Location: Lahore (Onsite)

Experience: 2 to 3 years

Key Responsibilities:

Handle client inquiries and provide prompt resolutions.
Build and maintain strong client relationships by establishing rapport.
Guide clients with required KPIs and ensure timely updates.
Ensure service KPIs are met within deadlines.
Collaborate with team members to enhance customer service processes.
Utilize CRM tools effectively for managing client interactions.
Prepare and maintain reports using Microsoft Word and Excel.
Provide feedback to improve service quality and customer satisfaction.

Qualifications:

Bachelor’s degree in Business Administration, Communication, or related field (preferred).
Previous experience in a B2B or B2C customer service role.
Experience in the e-commerce industry is a plus.
Excellent written and verbal communication skills.
Strong problem-solving abilities.
Proficient in Microsoft Word and Excel.
Knowledge of CRM systems.
Ability to perform under workload and meet deadlines.
Strong team player with collaborative skills.
Punctual, reliable, and professional demeanor.
Results-oriented with a focus on customer satisfaction.
Adaptable and open to working in a fast-paced environment.

Skills

CRM System Client Handling Communication Skills Coordination Skills

Job Details

Job Channel:

Women Jobs

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

2 Years - 3 Years

Apply Before:

Mar 18, 2025

Posting Date:

Feb 17, 2025

Nextbridge Ltd

Information Technology · 301-600 employees - Lahore

pNextbridge began as a one-man company, by the founder Mubashir Mian himself. We have been working in multiple development technologies since our inception in 1996; staying at par with the latest trends and demands of the industry. Besides being trusted by some multinational business giants, most of our work has been for Entrepreneurs passionate to make their mark in the world. One such highflier is International Checkout, which started in a garage, but is now recognised as an Inc. 500 Company in the U.S. And guess what? We are still working for them. At the moment, we have grown to 400+ Professionals working in various Software Wings in 3 major cities of Pakistan: Lahore, Islamabad and Multan. Our Developers are picked after a fine recruitment process in which their excellence and ability to excel is measured. To keep up-to-minute with the latest I.T. trends, we have a dedicated Training Department to help Developers familiarize themselves with new technologies and frameworks. Right now, we have Pakistan’s finest software breed working in PHP, .NET (Web and Desktop), Ruby on Rails, Python and Mobile projects. Due to an intelligent strategy and continuous hard work by our team, Nextbridge is being counted amongst Pakistan’s largest software houses. And keeping with the current pace, we are on our way to be the Largest. Nextbridge offers talented and motivated people the opportunity to work on latest programming technologies in a dynamic working environment. Through internal advancement opportunities, competitive salaries, benefits, and a chance to work with customers around the world, you’ll have the opportunity to create a career that you can be proud of. What Nextbridge Offers to Employees: - Amongst Pakistan’s Largest Software Houses. - On average, complete 200+ projects / year. - 400+ Software Engineers working on PHP, .NET, Ruby on Rails, Python and Mobile Technologies. - Professional working environment in a purpose-set office. - Inte