发布 Feb 11, 2025 275 查看
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, and social media.
- Provide helpful and timely assistance with product information, troubleshooting, and issues.
Issue Resolution:
- Efficiently address and resolve customer complaints or concerns.
- Collaborate with other teams to escalate complex issues for swift resolution.
Product Knowledge:
- Develop in-depth knowledge of OLX’s products and services to assist customers accurately.
- Stay updated on product changes and promotions to better serve customers.
Communication:
- Communicate clearly and professionally with customers, both in writing and verbally.
- Adapt communication style to meet different customer needs while maintaining professionalism.
Customer Feedback & Administrative Tasks:
- Collect customer feedback to suggest improvements.
- Perform administrative duties such as processing orders, and returns, and maintaining accurate customer records.
Skills Required:
Strong Communication:
- Excellent verbal and written communication skills to interact effectively with customers.
Problem-Solving:
- Ability to identify issues, think critically, and provide effective solutions quickly.
Attention to Detail:
- Meticulous in handling customer queries and keeping accurate records.
Tech-Savvy:
- Comfortable using customer service software, CRM systems, and Microsoft Office tools.
Empathy & Patience:
- A patient and empathetic approach to understanding and assisting customers in a fast-paced environment.
技能
Online Classifieds Pakistan (SMC - Private) Limited
One of the world’s biggest free online classified! It's a unique platform for people to buy or sell items from an array of products & services like cars, electronics, real estate, jobs & more!
相同职位头衔
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
