Customer Relationship Officer- Inbound / Packaging
Packaging Daddy (SMC - Private) Ltd
Lahore , Pakistan
Posted 8 hours ago 95 views Report Job
PKR. 50,000 - 150,000/Month
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, or chat regarding products, orders, services, and pricing.
- Assist customers in understanding our packaging and printing products and services.
- Process customer orders accurately and efficiently.
- Resolve customer issues, complaints, and concerns with professionalism and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Provide information on delivery timelines, product specifications, and service features.
- Collaborate with the sales and production teams to meet customer needs and expectations.
- Ensure that all customer requests are addressed in a timely manner, ensuring a positive customer experience.
- Follow up on any customer queries to ensure complete satisfaction.
- Identify opportunities for improvement in the customer service process.
Qualifications:
- Previous experience in customer service, preferably in the packaging, printing, or manufacturing industry.
- Strong communication skills (both verbal and written).
- Excellent problem-solving skills and the ability to think on your feet.
- Ability to multitask and prioritize tasks efficiently.
- Proficiency in Microsoft Office and CRM software.
- A positive and friendly attitude with a customer-first mindset.
Skills & Attributes:
- Strong phone etiquette and active listening skills.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment.
- Ability to work both independently and as part of a team.
Benefits:
- Competitive salary.
- Training and development opportunities.
- A dynamic work environment.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 24, 2025
Posting Date:
Jan 23, 2025
Packaging Daddy (SMC - Private) Ltd
Arts / Entertainment · 11-50 employees - Lahore
...
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