Sales / Admin Assistant

Packaging Daddy (SMC - Private) Ltd

Lahore , Pakistan

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Posted 3 days ago 99 views Report Job

We are seeking a detail-oriented and proactive Sales / Admin Assistant to support our sales team and ensure the smooth running of our sales operations. The ideal candidate will possess excellent organizational skills, a strong understanding of sales processes, and the ability to manage various tasks in a fast-paced environment.

Key Responsibilities:

Sales Order Processing: Assist in processing sales orders, quotes, and contracts.
Customer Records: Maintain and update customer records in the CRM system.
Email Handling: Handle incoming and outgoing emails related to sales inquiries, orders, and customer support.
Sales Reports: Generate and maintain detailed sales reports to track performance and sales metrics.
Complaints/Refunds: Manage complaints and refunds reports, ensuring timely follow-up and resolution.
Customer Service Support: Monitor and manage the inboxes of Customer Service Representatives (CSRs) to ensure prompt responses and efficient communication.
Chats/Calls Handling: Oversee CSR’s handling of chats and calls, ensuring that all customer interactions are recorded properly and followed up as needed.
Order Processing: Track orders from initial chat interaction through to shipment, ensuring all processes run smoothly.
Invoice Verification: Check and verify invoices in detail, ensuring all charges are accurate and match the orders.
Order Specification Matching: Verify that the order specifications are in line with customer requirements and match the details on the invoice.
Coordination with Production Team: Collaborate closely with the production team to ensure accurate order fulfillment, manage inventory levels, and resolve any production issues.

Requirements:

High school diploma or equivalent; a degree in business or related field is a plus.
Proven experience as a Sales Assistant, Admin Assistant, or in a similar administrative role.
Strong knowledge of MS Office (Excel, Word, PowerPoint), and experience with CRM software.
Excellent communication and interpersonal skills.
Ability to prioritize and manage multiple tasks simultaneously.
Strong attention to detail and problem-solving skills.
Ability to work well in a team environment.
Prior experience with handling customer service inquiries, order processing, and sales reports is a plus.