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We are seeking a friendly and detail-oriented Customer Support Officer to join our team. You will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and timely manner.
Responsibilities:
Respond to customer inquiries via phone, email, or chat
Resolve customer issues efficiently and with empathy
Maintain accurate records of customer interactions
Escalate complex issues to the appropriate department
Provide feedback to improve customer service processes
Requirements:
Excellent communication and problem-solving skills
Previous experience in a customer service role is a plus
Ability to stay calm under pressure
Basic computer skills and familiarity with customer support tools
Strong attention to detail and organizational skills
Premio Travel & Tours Pvt Ltd
Premio Travel & Tours (Pvt.) Ltd
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