Senior Stack Developer

Rissox

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Key Responsibilities:

Manage and maintain the company’s CRM platform (e.g., Salesforce, HubSpot Microsoft Dynamics) to ensure optimal performance and data accuracy.
Configure system settings, customize dashboards, and optimize workflows to support business processes and user requirements.
Administer user accounts, manage access permissions, and provide training and technical support to staff across departments.
Develop and update training materials, FAQs, and user documentation to enhance system adoption.
Ensure data integrity through regular audits, validation checks, and cleaning of CRM data.
Generate and analyze reports to provide actionable insights into client behavior, retention trends, and campaign performance.
Work closely with marketing, sales, and customer service teams to understand their CRM needs and implement effective solutions.
Liaise with external vendors and IT support to troubleshoot issues, manage system upgrades, and coordinate new feature deployments.
Monitor system performance and user feedback, recommending enhancements and process improvements to drive efficiency.
Stay updated with CRM best practices and emerging technologies relevant to the financial and forex industry.

Qualifications:

Education & Experience:

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 2–3 years of experience in CRM administration or a similar role, preferably within the financial services or forex trading sector.

Technical Skills:

Proficiency with leading CRM platforms (Broctagon, Salesforce, HubSpot, Microsoft Dynamics, etc.) and related tools.
Strong understanding of data management, reporting, and system configuration.
Basic knowledge of database concepts and SQL is a plus.

Soft Skills:

Excellent organizational, analytical, and problem-solving abilities.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Proactive, detail-oriented, and able to work independently in a fast-paced environment.