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Posted Dec 07, 2023 449 views
Responsibilities:
Customer Care Supervision:
- Oversee and manage the customer care team, ensuring timely and effective responses to customer inquiries, concerns, and feedback.
- Implement and maintain customer service standards and protocols.
- Conduct regular training sessions to enhance the team's customer service skills.
Coordination with Services Suppliers
- Act as a liaison between Triply.com.pk and service providers, such as "Webphase" for web development services and "Ascendant" for hotel inventory through API.
- Ensure seamless communication and collaboration to address any issues or enhancements needed.
Social Media Management:
- Monitor and manage Triply.com.pk's social media accounts (Instagram, Facebook, Twitter, TikTok).
- Create engaging and creative posts to promote the brand and engage with the audience.
- Develop and implement social media campaigns to increase brand visibility and drive user engagement.
Content Creation:
- Generate creative and compelling content for the website, social media, and promotional materials.
- Work closely with the marketing team to align content with the overall marketing strategy.
- Ensure content is consistent with the brand's voice and values.
Analytics and Reporting:
- Utilize analytics tools to track and measure the performance of customer care and social media efforts.
- Provide regular reports on key performance indicators and suggest improvements based on data analysis.
- Prepare comprehensive reports on customer feedback and social media analytics for presentation to higher management.
Quality Assurance:
- Conduct regular audits of customer interactions to ensure quality service.
- Implement improvement strategies based on customer feedback and performance metrics.
Collaboration with Marketing Team:
- Collaborate with the marketing team to align customer care strategies with overall marketing objectives.
- Provide insights into customer preferences and behaviors to inform marketing campaigns.
Vendor Relationship Management:
- Manage relationships with external service providers, ensuring timely delivery of services and addressing any issues that may arise.
- Evaluate vendor performance and recommend improvements or changes as needed.
Innovation and Technology Integration:
- Stay updated on industry trends and customer service technologies.
- Identify opportunities for innovation and improvement in customer care processes and technologies.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 02, 2024
Posting Date:
Dec 07, 2023
Royal Ease Travel (Pvt) Ltd.
Travel/Tourism/Transportation · 1-10 employees - Islamabad
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