Client Support Intern

Rozee is excited to offer an opportunity for a dedicated Client Support Intern to join our dynamic team. This role is intended as an internship, providing an excellent starting point for individuals looking to embark on a career in customer support and backend operations. The ideal candidate will exhibit confidence and motivation while handling inbound and outbound customer communications via phone and email. The emphasis is on ensuring customer satisfaction through effective communication and responsiveness. With the potential to transition into a full-time role, this internship is perfect for recent graduates or individuals with up to one year of experience, particularly those aiming to hone their skills in a professional environment.

As a Client Support Intern, you will play a crucial role in our support team by actively engaging with clients and addressing their needs promptly. Leveraging strong communication and problem-solving skills, you will navigate various customer inquiries and collaborate effectively with backend stakeholders to deliver timely solutions. A commitment to developing a deep understanding of company services and tools is essential, as is the ability to maintain accurate documentation for issue resolution. Your innovative ideas to enhance operational efficiency will be encouraged, as we prioritize ongoing improvement in our processes.

Responsibilities

Manage inbound and outbound phone calls and email requests with professionalism and eagerness.
Develop a comprehensive understanding of company policies, services, and tools to assist customers effectively.
Collaborate with backend stakeholders to ensure the support team's needs are met efficiently.
Document issues and resolutions accurately for management review to support informed decision-making.
Meet qualitative and quantitative targets set for team performance to ensure high levels of service.
Contribute suggestions for process improvements aimed at enhancing overall operational efficiency.
Maintain a positive attitude while interacting with customers and resolving conflicts assertively.
Demonstrate strong multitasking abilities and effective time management while handling multiple inquiries.
Work independently when needed and seamlessly integrate within a team to provide excellent customer support.
Adapt quickly to new scenarios and challenges that arise in a fast-paced working environment.