Customer Service Representative.

At Rozee, we are seeking a dedicated Customer Service Representative to join our dynamic team in Islamabad. This role is pivotal in maintaining exceptional customer service and managing crucial data input while engaging with customers during UK working hours. The ideal candidate thrives in a fast-paced environment, possesses strong communication and problem-solving skills, and has a solid background in sales and customer support. In this position, you will not only address customer inquiries but also play a significant role in data management to ensure the smooth operation of our services. If you are detail-oriented, organized, and customer-focused, this opportunity is perfect for you. Join us to contribute to our mission of enhancing customer experiences and facilitating reliable data-driven decisions while working with a team of 20 dedicated professionals who are committed to excellence.
Responsibilities

Manage inbound customer service and support calls during UK hours, engaging professionally with potential and existing customers.
Deliver exceptional customer service by promptly addressing inquiries and resolving concerns to enhance customer satisfaction.
Input, verify, and maintain accurate data in company systems while ensuring consistency and prioritizing attention to detail.
Develop strong relationships with B2B customers, actively understanding their needs, and providing tailored solutions that drive business success.
Analyze customer feedback and data trends to identify opportunities for improvement and implementation of best practices.
Collaborate effectively with team members to optimize processes, enhance the customer journey, and drive team performance.
Demonstrate flexibility and adaptability by effectively managing multiple tasks in a fast-paced environment, ensuring the consistent delivery of high-quality service.
Utilize strong analytical thinking and problem-solving skills to resolve customer issues and provide effective responses swiftly.
Exercise active listening and customer empathy to foster positive interactions and create a supportive environment.
Ensure compliance with company policies and procedures while maintaining a customer-first approach in all interactions.