Payment Collection Specialist

Rozee

Islamabad , Rawalpindi , Pakistan

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Posted Dec 05, 2024 260 views Report Job

PKR. 60,000 - 60,000/Month

The Payment Collection Specialist at Rozee is a vital role focused on ensuring timely and accurate payment collections while fostering strong relationships with customers. This position requires effective communication skills, negotiation techniques, and a solid understanding of payment processes. As the specialist, you will utilize collections software and customer relationship management (CRM) systems to track client interactions and account statuses. With a commitment to detail, you will maintain the accuracy of the companys database and implement strategies to enhance client engagement, ultimately contributing to customer retention and satisfaction. This role does not require managing a team but involves significant collaboration with colleagues in sales and finance to achieve shared objectives.
Responsibilities

Maintain the accuracy and functionality of the company's database to ensure real-time access to necessary information.
Monitor relationships with existing customers through the CRM system, ensuring updated records and proactive customer engagement.
Develop and implement client engagement techniques that effectively retain existing customers and promote long-term partnerships.
Generate and execute Sales and Purchase agreements from all relevant parties to formalize transactions and ensure compliance.
Oversee the handover of Sales and Purchase Agreements (SPAs) to customers as well as the Document Control Department to maintain organized processes.
Scan all SPAs for record-keeping purposes, ensuring that documentation remains easily accessible and up-to-date.
Collaborate with sales and marketing teams to identify and resolve customer support and technical issues, ensuring that clients have a seamless experience.
Assist in the collection of installment payments through effective communication and follow-up strategies with clients.
Create memos for management approval regarding customer requests, streamlining communication and decision-making processes.
Reconcile payments in coordination with the Finance Department to maintain accurate financial records and reporting.
Address client queries promptly and professionally, ensuring all concerns are handled efficiently to maintain customer satisfaction.
Establish different policies and procedures for company processes, providing clarity and consistency in operations.
Exhibit strong analytical and problem-solving skills to adapt to changing environments and improve service delivery.
Demonstrate proficient use of word processing, spreadsheet, and presentation applications in a technology-driven work environment.
Manage multiple tasks effectively while maintaining a high level of professionalism and time management.