Posted May 17, 2025 789 views Report Job
- Develop and implement effective CRM strategies to enhance customer satisfaction and retention.
- Oversee customer onboarding, complaint resolution, feedback collection, and service improvement initiatives.
- Manage the CRM database, ensuring accuracy and timely updating of customer information.
- Coordinate with sales, marketing, and operations teams to ensure seamless customer experience.
- Proactively identify and resolve customer concerns and complaints, escalating issues as necessary.
- Generate regular CRM reports and analytics to identify trends and opportunities for improvement.
- Train, mentor, and supervise CRM support staff to maintain high standards of customer service.
- Conduct regular customer satisfaction surveys and analyse results to improve service quality.
- Maintain strong relationships with customers, ensuring their needs are met promptly and professionally.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Age:
28 - 53 Years
Minimum Education:
Masters
Degree Title:
Business
Career Level:
Experienced Professional
Experience:
5 Years - 10 Years
Apply Before:
Jun 18, 2025
Posting Date:
May 17, 2025
Sardar Group of Companies
Real Estate/Property · 601-1000 employees - Islamabad, Rawalpindi, Abbottabad, Peshawar, Wah Cantt
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