Posted Aug 07, 2023 337 views
As a Taxi Dispatcher, your main role is to make sure our taxi service runs smoothly and passengers have a great experience. You'll handle bookings, talk to customers, and work with drivers to ensure everyone gets where they need to go.
Responsibilities:
-
Taking Bookings:
- Receive and process customer requests for taxis.
- Assign available taxis to customers and let drivers know where to pick them up.
-
Helping Customers:
- Answer questions about fares, routes, and bookings.
- Deal with any problems or feedback from customers.
-
Coordinating Drivers:
- Make sure drivers are scheduled properly.
- Keep in touch with drivers to give them information about customers.
-
Handling Payments:
- Calculate and collect fares from customers.
- Keep records of payments and give receipts.
-
Following Rules:
- Make sure our taxi service follows all the rules and regulations.
Qualifications:
- Good communication skills.
- Basic knowledge of local areas and streets.
- Comfortable using computers and GPS systems.
- Can stay calm under pressure.
- Likes helping people and making their journeys smooth.
Skills
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Smart Connect Communications
we are running an inbound call centre for a uk company.
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