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Implementation and Integration:
- Manage the end-to-end implementation of HCM software, ensuring seamless integration with existing client systems (e.g., ERP, payroll systems).
- Configure and optimize system workflows, user permissions, and database structures to meet client-specific needs.
Database and Cloud System Management:
- Work with relational databases (e.g., SQL Server, MySQL) to manage data migrations, write queries, and ensure data integrity.
- Monitor and maintain the performance of cloud-based HCM solutions, addressing latency, scalability, and uptime issues.
Technical Troubleshooting and Support:
- Diagnose and resolve technical issues related to software performance, integrations, and database errors.
- Collaborate with internal development teams to address advanced technical challenges or system bugs.
Process Optimization and Best Practices:
- Analyze system usage data to identify areas for process improvement and recommend technical optimizations.
- Advise clients on best practices for utilizing HCM software in a secure and compliant manner.
Client Training and Enablement:
- Conduct technical training sessions to educate clients on system configuration, database maintenance, and reporting tools.
- Create technical documentation and user guides to support client onboarding and self-service.
Collaboration and Client Retention:
- Partner with the sales team and project managers to ensure client satisfaction during and after implementation.
- Maintain proactive communication with clients, addressing technical concerns and ensuring long-term system adoption and retention.
Skills
Job Details
Sofcom Private Limited
Sofcom was founded in 1992. Sofcom specializes in business applications, software development, and support. With over 20 years of expertise, we deliver innovative solutions in Human Capital Management (HARMONY) and Laboratory Information Management (SPECTRUM), serving diverse industries. Our intelligent systems empower clients to achieve extraordinary results with seamless efficiency.
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