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The Customer Service Representative (CSR) acts as the primary point of contact between the company and its customers. The CSR is responsible for providing excellent customer support, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
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Assist customers with product or service questions, order processing, billing issues, and complaints.
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Maintain accurate customer records and update account information as needed.
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Troubleshoot and resolve customer issues efficiently or escalate to appropriate departments when necessary.
Job Details
S&R Enterprise
Social Meda Marketing
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