Customer Support Agent

Syntax Binary Solutions

Multiple Cities, Pakistan

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Posted 2 hours ago 55 views Report Job

PKR. 70,000 - 200,000/Month

Job Responsibilities:

Customer Interaction: Handle inbound and outbound calls, emails, and live chats to assist customers with inquiries, troubleshooting, and service requests.

Technical Support: Provide first-level support for our software products, guiding clients through troubleshooting steps and escalating complex issues to the technical team.

Issue Resolution: Actively listen to customer concerns and provide timely, accurate, and effective solutions.

Product Knowledge: Stay updated on company products, services, and IT industry trends to offer insightful recommendations to clients.

CRM Management: Accurately log customer interactions and issues in the customer relationship management (CRM) system.

Customer Satisfaction: Maintain a customer-first approach, ensuring high levels of satisfaction and professional communication at all times.

Collaboration: Work closely with the development and technical teams to relay customer feedback and improve service quality.

Qualifications & Skills:

Education: Bachelor’s degree in Business, IT, Communications, or a related field preferred.

Experience: 1-3 years in customer service, preferably in the IT/software industry. Fresh graduates with excellent communication skills are also encouraged to apply!

Technical Aptitude: Basic understanding of IT/software solutions or a willingness to learn.

Communication: Strong verbal and written communication skills in English and Urdu.

Problem-Solving: Ability to troubleshoot and think critically in high-pressure situations.

Empathy & Patience: A customer-focused mindset with excellent interpersonal skills.

Multitasking: Ability to handle multiple inquiries while maintaining attention to detail.

Tools: Experience with CRM software, ticketing systems, and live chat platforms is a plus.

Pay: From Rs75,000.00 per month