Customer Support Executive

A Customer Support Executive is a professional responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with a company's products or services. Their role typically involves communication, problem-solving, and fostering strong relationships between the company and its customers.

Key Responsibilities:

Handling Customer Queries: Address customer inquiries via phone, email, chat, or social media, providing accurate and timely information.
Issue Resolution: Resolve complaints and problems related to products, services, or billing in a professional and empathetic manner.
Maintaining Records: Log all interactions and updates in the company’s CRM (Customer Relationship Management) system.
Feedback Collection: Gather and analyze customer feedback to suggest improvements to products or services.
Technical Support: Provide guidance for troubleshooting technical issues, if applicable.
Upselling and Cross-Selling: Recommend additional products or services based on customer needs.
Adhering to Policies: Follow company guidelines and escalate complex issues to higher authorities when necessary.

Key Skills:

Excellent Communication: Strong verbal and written skills to interact effectively with customers.
Empathy: Ability to understand and address customer concerns empathetically.
Problem-Solving: Quick thinking and resourcefulness to resolve issues efficiently.
Multitasking: Managing multiple queries and tasks simultaneously.
Technical Proficiency: Familiarity with CRM software, communication tools, and basic troubleshooting techniques.
Patience: Staying calm and composed when dealing with difficult customers.
Experience in forex & crypto industry is a plus.