IT Support Intern - AI

Team Ficient SMC Private Limited

Multiple Cities, Pakistan

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Posted 6 days ago 345 views Report Job

We are seeking a motivated and detail-oriented IT Support Intern with AI Focus to join our remote team. This role provides hands-on experience in supporting virtual IT operations, with a special emphasis on artificial intelligence applications and tools. You'll assist in troubleshooting, system setup, documentation, and day-to-day tech support while also gaining exposure to AI-driven solutions. Ideal for students or recent graduates in Systems Engineering, Computer Science, AI/ML, or similar fields, this internship offers valuable exposure to a professional, cloud-based IT environment that's embracing AI technologies.

Key Responsibilities:

Provide remote technical assistance to team members via email, chat, or video calls.
Assist in configuring and troubleshooting hardware and software (Windows, macOS, Linux) remotely.
Support the onboarding/offboarding process, including user account setup and access provisioning.
Help manage and maintain digital documentation and IT asset tracking tools.
Assist with the implementation and support of AI-powered tools and solutions within the organization.
Learn about and help deploy AI-driven automation for routine IT tasks.
Contribute to internal AI projects and initiatives under the guidance of senior team members.
Monitor remote systems and escalate issues where necessary.
Participate in virtual team meetings and collaborate using cloud-based tools.
Maintain and update internal IT knowledge base or documentation as needed.
Take initiative in completing assigned tasks independently in a remote work setting.

Qualifications:

Previous experience or academic exposure to IT-related tasks or environments.
Interest in artificial intelligence, machine learning, and related technologies.
Familiarity with AI concepts, tools, or platforms is a plus but not required.
Eagerness to learn about implementing AI solutions in business contexts.
Proficiency in office and collaboration tools such as Google Workspace or Microsoft Office 365.
Familiarity with major operating systems (Windows, macOS, Linux).
Strong communication skills and fluency in English.
High attention to detail and ability to manage digital files accurately.
Strong time management and self-motivation in a remote setting.
Ability to troubleshoot and resolve issues independently with minimal supervision.

System Requirements: