IT Support Engineer

TELEC Electronics & Machinery Pvt Ltd

Karachi , Pakistan

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Mount and install servers, firewalls, and other required devices at customer locations.
Ensure proper setup and configuration of hardware for optimal performance.
Responsible for the cabling of servers, ensuring proper organization and connectivity.
Tag cables appropriately to ensure easy identification and management.
Perform basic installation of operating systems and required software on customer servers.
Ensure proper configuration of software to meet customer requirements.
Create detailed reports and documentation on installations, configurations, and system setups.
Ensure all necessary records are kept for future reference and troubleshooting.
Regularly visit customer premises for hardware and software installations or troubleshooting.
Provide ongoing support to customers, resolving issues and offering solutions to enhance system performance.
Coordinate with Original Equipment Manufacturers (OEM) to arrange remote support sessions when needed.
Assist with basic virtualization configurations and support.
Demonstrate a basic understanding of firewall setups, network configurations, and endpoint security.
Support the setup and maintenance of endpoint security solutions, ensuring devices are adequately protected.
Work closely with cross-functional teams to ensure a smooth deployment and efficient troubleshooting process.
Collaborate with the customer and internal teams to meet deadlines and deliver high-quality service.

Requirements

Proven experience in IT infrastructure management, including hardware installation and network configuration.
Strong understanding of virtualization, firewalls, networking, and endpoint security.
Basic knowledge of server OS installation and configuration.
Ability to troubleshoot hardware and software issues effectively.
Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Willingness to travel to customer sites as required.
Strong attention to detail, organization, and problem-solving skills.

Preferred Skills

Certifications related to networking (CCNA, CompTIA Network+) or virtualization (VMware, Hyper-V).
Familiarity with various endpoint security tools.
Experience working with OEMs for troubleshooting and support.

Skills

IT Infrastructure Management Cisco Firewall Security Computer Network Operations

Job Details

Industry:

Importers / Distributors/Exporters

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Degree Title:

BCS

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Jan 29, 2025

Posting Date:

Jan 01, 2025

TELEC Electronics & Machinery Pvt Ltd

Importers / Distributors/Exporters · 11-50 employees - Karachi

TELEC Electronics & Machinery (Pvt) LTD as one of the leading Trading & Technical Service Providing Company in Pakistan, established in 1964, registered with all the major Government & Private Sector Organizations, Ministry of Defence (Airforce, Army & Navy) and other autonomous bodies as suppliers/contractors, in the field of SMT (PCB Manufacturing), Avionics Communications, Telecommunications Broadcasting, Electronics test measuring instruments and electronic warfare equipments. and we are reputed with good will, as we have channelized our business and name worldwide. Our team is fully equipped with professionals of the relevant fields and they are yielding good name and business for their organization. Now it is our latent desire to develop some deep rooted business relations with your company .We are in good position to market your products at potential outlets here in Pakistan. We have a large numbers of clients based in both the private and Govt. sectors.They mostly deal with electronic assembling, testing, and production, including PCB manufacturing, stuffing of components using screen printers, automatic pick and place machines, re-flow ovens etc. We are authorized representatives of many production-related companies worldwide like TERADYNE USA, Conceptronic USA,DEK USA,ETS-Lindgen USA, Amplifier Research USA, MYDATA Sweden, Vitronics-Soltec etc. Not only we help procure systems/machines for our clients, we also provide Technical Services to the clients especially during the warrantee period(normally one year or as agreed in the contract). For this purpose, we have qualified engineers (having degree in electronics/electrical engineering) who, on a complaint, visit the customers on-site within 24 Hrs. and provide the needed help. To handle this task, we get our engineers trained with our principals (OEMs) after the procurement of the machines. In addition to providing a prompt response to the customers, the services provided from our company helps our principals to avoid unnecessary on-site visits by their engineers, which at times can become quite expensive/ difficult especially due to insurance/security problems.