Posted 8 hours ago 40 views Report Job
PKR. 30,000 - 45,000/Month
Key Responsibilities:
- Respond to customer inquiries via phone or chat in a professional and courteous manner.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate department when necessary.
- Provide feedback to the team on common customer concerns and suggest improvements to enhance the customer experience.
- Stay up-to-date on company services, and policies to provide accurate information to customers.
- Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Collaborate with other departments to ensure a cohesive and positive customer experience.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Proven experience in a customer service role or a similar position.
- Good verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Patience, empathy, and a positive attitude when dealing with customers.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
Job Details
Industry:
Functional Area:
Total Positions:
6 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Age:
20 - 35 Years
Minimum Education:
Bachelors
Degree Title:
BS/BA/B.com
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Feb 18, 2025
Posting Date:
Feb 11, 2025
The Digital Penguin
Advertising / PR · 11-50 employees - Lahore
,
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