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Call Center Agent

TM Communications Unverified

Lahore , Pakistan

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Posted May 06, 2024 190 views

PKR. 30,000 - 80,000/Month

We are seeking enthusiastic and customer-focused individuals to join our team as Call Center Agents. As a Call Center Agent, you will play a crucial role in providing high-quality customer service and support to our clients.

Responsibilities:

  • Handle inbound and outbound calls professionally, efficiently, and courteously.
  • Provide information about products, services, and promotions to customers.
  • Address customer inquiries, resolve issues, and escalate complex cases as needed.
  • Ensure accurate and timely entry of customer information into the system.
  • Meet or exceed performance goals, including call handling metrics, customer satisfaction, and sales targets.
  • Collaborate with team members and other departments to ensure seamless customer experiences.
  • Maintain a positive attitude and professionalism in all customer interactions.

Requirements:

  • Intermediate or above.
  • Previous experience in customer service or call center environment preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in basic computer applications and familiarity with CRM software.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Must be authorized to work in the United States.

Benefits:

  • Competitive salary-based plus attractive commissions and bonuses on experience and performance.
  • Comprehensive training and ongoing support.
  • Opportunities for career advancement and professional development.
  • Positive and inclusive work environment with a diverse team.

Skills

Customer Support المهارات المعدنية End to End Sales Telemarketing Skills

Job Details

Job Channel:
Women Jobs
Functional Area:
Client Services & Customer Support
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Chungi Amar Sadhu, Lahore, Pakistan
Gender:
Female
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Jun 07, 2024
Posting Date:
May 06, 2024

TM Communications

· 11-50 employees - Lahore
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