Call Center Representative

We are seeking a motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for delivering exceptional service to our customers by addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.

Key Responsibilities:

Answer inbound calls, emails, and live chats from customers promptly and professionally.
Resolve customer inquiries and complaints effectively and efficiently.
Provide information about products, services, and account details.
Document customer interactions and ensure accurate records are maintained.
Upsell products/services when appropriate.
Escalate issues to senior staff when necessary.
Ensure customer satisfaction and meet performance goals and KPIs.
Participate in training sessions to stay updated on product knowledge and company procedures.

Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred).
Proven customer service experience, preferably in a call center environment.
Strong communication and interpersonal skills.
Ability to handle challenging customer interactions with patience and professionalism.
Excellent problem-solving skills and attention to detail.
Ability to multitask in a fast-paced environment.
Basic computer skills and familiarity with customer service software.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and advancement.
Ongoing training and development.
A supportive work environment with a focus on teamwork.

Skills

Communication Skills Fluent in English Customer Handling

Job Details

Industry:

Call Center

Functional Area:

Telemarketing

Total Positions:

10 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Punjab Cooperative, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Mar 12, 2025

Posting Date:

Feb 12, 2025

Trans Tech Dispatch LLC

Call Center · 1-10 employees - Lahore

A Truck Dispatch Company specializes in managing and coordinating the logistics of trucking operations, ensuring that shipments are delivered efficiently and on time. Here's a breakdown of what a truck dispatch company typically does: Overview: A truck dispatch company acts as an intermediary between freight shippers (companies or individuals needing goods transported) and truck drivers or owner-operators. They manage the flow of communication, scheduling, and route planning for truck drivers, ensuring that deliveries are made on time and in accordance with transportation regulations. Services Provided: Route Planning: Dispatchers plan the most efficient routes for drivers based on delivery deadlines, road conditions, and fuel costs. Load Coordination: They match available trucks with suitable loads, ensuring that drivers are hauling the correct freight and optimizing their capacity. Scheduling & Timing: Dispatch companies schedule pick-ups, drop-offs, and ensure drivers meet the deadlines required for each delivery. Communication: They provide constant communication between drivers and clients, handling any issues that arise during transport. Tracking: Many truck dispatch companies offer GPS tracking to keep customers informed about the real-time location of shipments. Regulatory Compliance: Ensuring that all necessary documents (e.g., permits, insurance, safety checks) are in place and that trucks comply with local, state, and federal regulations. Driver Support: Dispatchers assist drivers with troubleshooting issues on the road, offering guidance for maintenance, and helping with any delays or complications. Types of Truck Dispatch: Owner-Operator Dispatch: These companies assist independent truck owners in finding freight and handling logistics while they focus on driving. Fleet Dispatch: Larger truck dispatch companies coordinate the operations of fleets, managing multiple trucks and drivers for businesses with larger shipping needs. Benefits of Using a Truck Dispatch Company: Efficiency & Time-Saving: Truck dispatchers optimize routes and ensure that deliveries are made on time, allowing truck drivers to focus on driving. Cost-Effectiveness: By managing logistics and optimizing routes, truck dispatch companies can help reduce fuel consumption and overhead costs. 24/7 Availability: Many dispatch companies offer around-the-clock support, ensuring that drivers have the assistance they need no matter the time of day or night. Improved Communication: Dispatchers keep all parties informed throughout the entire process, reducing misunderstandings and delays. A truck dispatch company’s primary goal is to streamline the logistics process, ensuring both the driver and the shipper get the best service and efficiency possible.