Customer Service Representative

Varioline Intercool Pakistan Pvt Ltd

Lahore , Pakistan

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Posted 13 hours ago 38 views Report Job

PKR. 45,000 - 50,000/Month

We are looking for a customer services representative.

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Representative Responsibilities:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements & Skills:

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Skills

Communication Skills Call Handling Customer Satisfaction Management

Job Details

Job Channel:

Women Jobs

Industry:

Manufacturing

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Female

Age:

20 - 35 Years

Minimum Education:

Bachelors

Degree Title:

Bachelor in relevant field / Intermediate

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Feb 25, 2025

Posting Date:

Jan 27, 2025

Varioline Intercool Pakistan Pvt Ltd

Manufacturing · 301-600 employees - Lahore

Varioline Intercool Pakistan (Private) Limited is a joint venture between Sanden Intercool (Thailand) Public Company Limited and Varioline Pakistan (Pvt) Limited for the local manufacturing of commercial refrigeration equipment. The company also has a technical agreement with Imbera, Mexico. Since its inception, Varioline Intercool has grown to become the market leader in the country and the preferred choice of its B2B customers such as The Coca Cola Company, PepsiCo, Unilever, Mondelez, Nestle and many more. Offering a wide variety of solutions such as small counter tops, beverage coolers, ice-cream freezers, milk chillers, HORECA equipment to large supermarket freezers, the company has exported to over 15 countries.