Posted Jul 08, 2024 1827 views
We are seeking a proactive and skilled Admin Officer for our call center operations. The ideal candidate will possess a blend of administrative skills and IT knowledge, ensuring smooth daily operations and maintenance of technical infrastructure.
Key Responsibilities:
Administrative Duties:
- Manage office supplies and inventory.
- Coordinate with vendors and service providers for office-related needs.
- Assist in the preparation of reports and documentation.
- Handle administrative tasks such as filing, scheduling meetings, and maintaining records.
IT and Technical Support:
- Oversee and maintain internet connections and troubleshoot connectivity issues.
- Manage the setup, maintenance, and troubleshooting of laptops, desktops, and other office equipment.
- Ensure the proper functioning of call center software and hardware.
- Coordinate with IT service providers for advanced technical support.
Facility Management:
- Ensure the office environment is well-maintained and conducive to productive work.
- Manage the physical security of the office premises, including access control systems.
Support to Call Center Operations:
- Assist in the onboarding process of new employees, including the setup of IT equipment and access.
- Provide support to call center agents regarding technical issues with their workstations.
- Collaborate with the Call Center Manager to identify and address any operational bottlenecks.
Compliance and Record-Keeping:
- Ensure compliance with company policies and procedures.
- Maintain accurate records of IT assets and inventory.
- Support the preparation and maintenance of compliance documentation for regulatory bodies like SECP.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience in an administrative role, preferably in a call center environment.
- Strong IT skills, including knowledge of internet maintenance, hardware troubleshooting, and software management.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Job Details
Visioncred Financial Services (Private) Limited
Vision To be the leading fintech company in Pakistan, known for our exceptional service and groundbreaking solutions that transform digital finance, fostering economic growth and financial inclusion across the nation. Mission To revolutionize the digital finance landscape in Pakistan by providing warm, reliable, and innovative financial services that empower individuals and businesses to achieve their financial goals. Core Value Warmth: We provide a welcoming and personalized service, ensuring every customer feels valued and supported in their financial journey. We also create a warm environment for our internal staff. Trust: We build and maintain trust through transparent and ethical practices, ensuring our customers' financial security and confidence in our services. Excellence: We strive for excellence in every aspect of our operations, continually improving to offer the best financial solutions and experiences.
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