Posted Jun 13, 2025 159 views Report Job
We are looking for a proactive and well-organized Complaint Coordinator to manage and resolve customer complaints efficiently and professionally. The ideal candidate must have excellent communication skills, a calm attitude, and a strong sense of responsibility.
Key Responsibilities:
Receive and log complaints via phone,
Coordinate with relevant departments for timely resolution
Track, follow up, and ensure proper closure of complaints
Prepare weekly/monthly reports on complaint trends and resolution timelines
Maintain records and ensure customer satisfaction
Handle sensitive issues with patience and professionalism
Requirements:
Good verbal and written communication skills (English & Urdu)
Experience in customer service or public dealing preferred
Strong organizational and time-management skills
Basic computer knowledge (MS Excel, Word, Email handling)
Ability to work under pressure and multitask
Key Qualities:
Calm and composed personality
Problem-solving attitude
Customer-focused mindset
Team player
Job Details
WaterQo Pvt Ltd
...
What is your Competitive Advantage?
Similar Job Titles
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
