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Customer Service Executive

A Customer Service Executive is someone whose role is to provide information regarding the company's products and services to its customer. He / She is responsible for communicating with the clients and assisting them over the phone.

Job Requirements:

Provide splendid customer service to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the company's products and services and respond to all inquiries accordingly,
Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
Ensure that customers’ confidential information is properly protected and only used for official purposes.

Job Timings are 05.30 pm to 02.30 am (Mon - Fri)

Job-Specific Skills:

Effective listening skills are demonstrated by the ability to listen to other people talk without interruptions, understand them, and then propose solutions or make contributions based on the points made.
Strong communication skills characterized by excellent writing and speaking skills.
He/she must also have excellent negotiation skills and be able to influence people.
He/she must possess excellent multi-tasking skills and be able to function under pressure.
Ability to use the computer efficiently and also learn how to use new software.

Skills

Email List Management Microsoft Office 1 Customer Service Skills Customer Satisfaction Management Customer Relationship Management

Job Details

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Sukh Chayn Gardens, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jun 19, 2023

Posting Date:

May 19, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Work Environment

Supervisor’s gender:

Male

Percentage of female coworkers:

1-9%

We Care Here

E-Commerce / E- Business · 1-10 employees - Lahore

We Care Here is a dynamic and innovative company offering a wide range of services designed to meet the diverse needs of businesses across industries. With our strong commitment to excellence and customer satisfaction, we strive to be the preferred partner for organizations seeking reliable and high-quality services. We specialize in providing solutions in areas such as customer support, technical support, data entry, data management, finance and accounting, human resources, and more. Our experienced team of professionals possesses the expertise and skill set required to handle complex projects and deliver results that exceed expectations. What sets us apart is our unwavering dedication to building long-term partnerships with our clients. We believe in open and transparent communication, fostering trust and collaboration. Our client-centric approach ensures that we go above and beyond to understand our client's business objectives and provide them with the support they need to achieve success.

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