Posted May 06, 2025 400 views
We are seeking enthusiastic and customer-focused Call Center Agents to join our team for UK-based operations. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, assisting UK customers with inquiries, resolving issues, and ensuring high-quality service delivery.
Key Responsibilities:
Handle customer inquiries via phone in a professional and efficient manner
Provide accurate information about products, services, and company policies
Resolve customer complaints and escalate complex issues to the appropriate department
Maintain call logs and update customer records
Meet performance targets, including call handling time and customer satisfaction
Adhere to call center protocols and quality standards
Requirements:
Fluency in English (spoken and written) is mandatory
Excellent communication and interpersonal skills
Prior experience in a call center or customer service role is preferred
Ability to work under pressure and manage multiple tasks
Skills
Job Details
Zem Group Pvt Ltd
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