QA Manager

MARS BPO

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

دسمبر ۰٦, ۲۰۲۴ شائع ہوئی 344 نے دیکھا Report Job

PKR. 60,000 - 80,000/Month

Key Responsibilities:

Team Management: Lead and mentor QA analysts, set performance goals, and conduct evaluations.
Quality Monitoring: Audit customer interactions (calls, emails, chats) to ensure adherence to quality standards and client requirements.
Reporting & Analysis: Prepare performance reports, analyze trends, and identify areas for improvement.
Process Improvement: Collaborate with teams to optimize workflows and reduce service delivery errors.
Training Support: Assist in developing training materials and conduct calibration sessions with agents.
Compliance: Ensure adherence to industry standards, SLAs, and internal policies.

Required Skills & Qualifications:

Experience: 1+ years in quality assurance, 1+ years in a managerial role (BPO preferred).
Skills: Strong analytical skills, proficiency with QA tools (e.g., Verint, NICE), and Microsoft Office.
Leadership: Strong communication, team management, and problem-solving skills.

مہارتیں

Problem Analysis Skills Build Strong Team Analytics Skills Quality Control

نوکری کی تفصیلات

نوکری کا ذریعہ:

خواتین کیلئے نوکریاں

صنعت:

رابطہ مرکز

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

6 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, راولپنڈی, پاکستان

جنس:

عورت

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

نوآموز

تجربہ:

ایک سال سے کم - 1 سال

اس سے پہلے درخواست دیجیۓ:

جنوری ۰۱, ۲۰۲۵

تاریخِ اِشاعت:

دسمبر ۰٦, ۲۰۲۴

MARS BPO

رابطہ مرکز · 51-100 ملازمین - اسلام آباد, راولپنڈی

پیروی کریں

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p