یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Call Center Manager

My London Transfers

راولپنڈی ، پاکستان

درخواست بھیجیں

ستمبر ۱۸, ۲۰۲۳ شائع ہوئی 413 نے دیکھا

PKR. 80,000 - 125,000/Month

Responsibilities:

Manage and oversee the day-to-day operations of our taxi call centre.
Lead and motivate a team of allocators and dispatchers to ensure efficient and effective service delivery.
Handle customer inquiries and complaints, always ensuring excellent customer service.
Develop and implement call center policies and procedures to optimize performance.
Monitor call center metrics and provide regular reports to senior management.
Collaborate with UK cab companies to coordinate services and address any issues that may arise.
Ensure that the team adheres to schedules and meets service level agreements.
Conduct training and development programs for call center staff.
Maintain a positive and productive work environment.
Adapt to a flexible work schedule, as the role may require working during various shifts.

Requirements:

Minimum of 2 years of experience in call center management.
Proven experience in dealing with UK cab companies is a strong advantage.
Excellent written and spoken English skills are a must.
Strong leadership and team management abilities.
Outstanding customer service and communication skills.
Analytical and problem-solving skills.
Ability to work in a fast-paced and dynamic environment.
Flexibility in working hours to accommodate the needs of the business.

Benefits:

Competitive salary of PKR 120,000 per month.
Opportunity to work with a leading taxi service provider.
Career growth and development prospects.
A positive and collaborative work environment.

مہارتیں

Binding Knowledge عمليات خدمة العملاء Customer Satisfaction Management Call Center Development Client Service Oriented

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

نوکری کا مقام:

Bahria Town Rawalpindi, راولپنڈی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۱۹, ۲۰۲۳

تاریخِ اِشاعت:

ستمبر ۱۸, ۲۰۲۳

My London Transfers

بی پی او · 11-50 ملازمین - راولپنڈی

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