。该工作已被公司管理人员暂停申请，不再接受简历投递
发布 Sep 18, 2023 413 查看
PKR. 80,000 - 125,000/Month
Responsibilities:
- Manage and oversee the day-to-day operations of our taxi call centre.
- Lead and motivate a team of allocators and dispatchers to ensure efficient and effective service delivery.
- Handle customer inquiries and complaints, always ensuring excellent customer service.
- Develop and implement call center policies and procedures to optimize performance.
- Monitor call center metrics and provide regular reports to senior management.
- Collaborate with UK cab companies to coordinate services and address any issues that may arise.
- Ensure that the team adheres to schedules and meets service level agreements.
- Conduct training and development programs for call center staff.
- Maintain a positive and productive work environment.
- Adapt to a flexible work schedule, as the role may require working during various shifts.
Requirements:
- Minimum of 2 years of experience in call center management.
- Proven experience in dealing with UK cab companies is a strong advantage.
- Excellent written and spoken English skills are a must.
- Strong leadership and team management abilities.
- Outstanding customer service and communication skills.
- Analytical and problem-solving skills.
- Ability to work in a fast-paced and dynamic environment.
- Flexibility in working hours to accommodate the needs of the business.
Benefits:
- Competitive salary of PKR 120,000 per month.
- Opportunity to work with a leading taxi service provider.
- Career growth and development prospects.
- A positive and collaborative work environment.
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