Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possesses strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed.
Handling emails Coordination and phone calls
Managing emails internal and external
Working on tender and submitting quotes
Preparing Quotation and proposals
Managing overall coordination of different ongoing projects at sites
Coordinating with site supervisor
Arranging meetings of MD with clients
Coordination between all departments
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support