خلاصہ

Dedicated and compassionate educator with experience in teaching
and mentoring students, combined with a strong background in
banking and risk management. Proven ability to create engaging
lesson plans, assess student progress, and provide individualized
support. Possesses excellent communication and interpersonal skills,
with a passion for helping students achieve their academic goals.
Highly organized and detail-oriented banking professional with
experience in risk management and customer service. Proven track
record of ensuring compliance with credit policies and procedures,
evaluating creditworthiness, and providing excellent customer service

تجربہ

کمپنی کا لوگو
OG 3 Junior Officer
Pakoman Microfinance Bank
اگست ۲۰۲۲ - دسمبر ۲۰۲۴ | Islamabad, Pakistan

Ensuring completeness of loan documents and assessing that
each loan application complies with Credit Policy &
Procedures
• Ensuring that borrowers and guarantor know & understand
important loan terms, repayment amounts, the due date of
repayments and guarantee concept and their obligations in
case of non-payment
• Evaluating creditworthiness by processing loan
applications and documentation within specified limits
• Interview loan applicants to determine financial eligibility
and feasibility of granting loans
• Communicate with existing as well as new to verify the
information provided in the loan application form

کمپنی کا لوگو
Customer Service Representative
HBL Micro Finance Bank
ستمبر ۲۰۱۹ - مارچ ۲۰۲۲ | Islamabad, Pakistan

• Answering phone calls from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding bank products
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls where required
• Completing call notes and call reports as necessary and updating them in the CRM
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken

کمپنی کا لوگو
Class Teacher
Buraq Montessori & School, Ghouri Town Islamabad
ستمبر ۲۰۱۸ - جون ۲۰۱۹ | Islamabad, Pakistan

کمپنی کا لوگو
OGII Officer Risk
LOLC Microfinance Banl

تعلیم

Federal Urdu University of Arts, Sciences and Technology
بیچلرز, ماسٹرز ان آرٹس, (B.A) Economics and Statistics‎
Urdu and Iqbaliat
CGPA 2.8/4
2017
University of Malakand
بیچلرز, بیچلرز ان آرٹس, BA Economics‎
Economics
فی صد 47%
2013

پیشہ ورانہ مہارتیں

ماہر Finance Administration
ماہر Manage Client Bookings
ماہر Problem Solving Skills
ماہر Security Principles

زبانیں

ماہر اردو
متوسط انگریزی

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