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خلاصہ
My aim is to become a part of progressive company to make best possible career development and contribute effectively in the growth of that organization through the utilization of my full potential interpersonal skills, hard work and consistent effective performance. Presently looking forward for challenging career where I will be able to contribute to my skills.
تجربہ
Acting Team Lead
- Managing Team of 18 Agents
- Sharing stats and Team performance with the management on daily and weekly basis
-Responsible for Team's performance
-Dealing Escalations and CEO Tagged Emails effeciently
Backend Support Executive
-expert in email correspondence
-Responsible to provide on spot resolution and information to the Jazz Business customers and worked on the premium Segment (High Value)
- Building trust worthy relationship with the customers
-Dealing Jazz customers and providing end to end resolutions
Customer Support Executive
-expert in email correspondence,
-Responsible to provide on spot resolution and information to the customers
- Building trust worthy relationship with the customers
-Managing Team as Team coordinator
- Responsible for monetary adjustments to the customer's account
- Assisted new resources as Mentor
- Day End Stats and Team performance details reporting to the management
Backend Support Executive
-expert in email correspondence, inbound and outbound call specialist
-Responsible to provide on spot resolution and information to the customers
- Building trust worthy relationship with the customers and captains
- Dealing with Customers, Captains and Merchants while working on Careem Now project
-Dealing with Careem Bike customer and providing end to end resolutions
- Make sure cooperate clients (Nestle, Engro Pakistan and Systems ) having hustle free rides