خلاصہ

I am Arooj, a dedicated professional with a strong academic background in business and accounts, holding a degree from the University of Central Punjab. My career began with a one-year tenure at Mindbridge BPO, where I honed my customer service and communication skills. I then briefly continued with ibex, gaining further experience in client engagement and operational support.

After completing my Master's degree, I joined Zameen Developments Pvt. Ltd. as an Email Support Executive. In this role, I successfully managed live chats and email communications with international clients, ensuring prompt issue resolution and maintaining a high standard of customer satisfaction for over a year.

With expertise in customer support, email management, and client relations, I am adept at multitasking, meeting deadlines, and delivering exceptional service in dynamic environments. I am eager to bring my skills and dedication to a new opportunity where I can contribute to organizational success while continuing to grow professionally.

تجربہ

کمپنی کا لوگو
Email Support Executive
Zameen Developments Pvt. Ltd
نومبر ۲۰۲۲ - اکتوبر ۲۰۲۳ | Lahore, Pakistan

کمپنی کا لوگو
CSR
Mindbridge Pvt. Ltd.
مارچ ۲۰۱٦ - مارچ ۲۰۱۷ | Lahore, Pakistan

تعلیم

University of Central Punjab (UCP)
ماسٹرز, ماسٹرز ان کامرس, ‎
Accounting & Finance, Marketing and Financial Management
CGPA 3.1/4
2019
University of Central Punjab (UCP)
بیچلرز, , MCOM‎
CGPA 3.1/4
2019
PGC- Punjab Group of Colleges Lahore
بیچلرز, بیچلرز ان کامرس, ‎
Accounting & Finance
2016
University of the Punjab
ماسٹرز, , B.Com‎
فی صد 70%
2016
Govt. Degree Science & Commerce College
انٹرمیڈیٹ / اے لیول, , I.Com‎
فی صد 75%
2014
Govt. Degree Science & Commerce College
نان میٹرک, Matric in Science‎
مکمل
2012

پیشہ ورانہ مہارتیں

ماہر Hands-on Problem Solving
متوسط Live Chat Handling
متوسط Oracle CRM
متوسط Remaining calm in a crisis

زبانیں

ماہر اردو
متوسط انگریزی