Head of Quality Assurance

The Head of Quality Assurance at Stylo Private Limited plays a crucial role in ensuring the highest standards of quality in products and services. This leadership position involves overseeing a dedicated team of 10 quality assurance professionals, driving process improvements, and implementing effective quality management strategies. The ideal candidate possesses a strong background in the retail industry, coupled with exceptional leadership and communication skills. The Head of Quality Assurance fosters a culture of continuous improvement within the department, aligning quality objectives with the company's goals and ensuring the delivery of exceptional customer experiences through rigorous quality standards.
Responsibilities

Lead the quality assurance team, providing guidance, mentorship, and support to ensure effective performance and professional development.
Develop, implement, and maintain quality assurance policies and procedures that comply with regulatory requirements and industry standards.
Conduct regular audits and assessments of quality management systems, identifying areas for improvement and initiating corrective actions.
Analyze quality data and metrics to identify trends, pinpoint root causes of quality issues, and drive continuous improvement initiatives.
Collaborate with cross-functional teams, including operations, production, and customer service, to ensure quality concerns are addressed promptly and effectively.
Manage complaint resolution processes, ensuring that customer feedback is appropriately addressed and used to enhance product and service quality.
Facilitate training programs for quality assurance staff to enhance their skills in methodologies such as Lean Six Sigma and other quality improvement techniques.
Prepare and present quality reports to senior management, highlighting achievements, areas of concern, and proposed solutions for maintaining quality standards.
Establish and nurture strong relationships with suppliers and vendors to ensure that quality standards are met throughout the supply chain.
Stay updated with industry trends, best practices, and changes in regulations that impact quality assurance in the retail sector, ensuring the company remains compliant and competitive.