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We are looking for a highly skilled and experienced Customer Support Executive to join our growing team. The ideal candidate will be responsible for delivering top-notch customer service across multiple clients while maintaining a high standard of communication and professionalism.
Key Responsibilities:
Handle high volume inbound and outbound calls efficiently.
Manage disputes and demonstrate strong negotiation skills.
Ensure compliance with HIPAA and FDCPA regulations.
Provide exceptional support via phone, email, and chat.
Handle multiple clients/accounts with accuracy and speed.
Maintain detailed call logs and follow-up on pending issues.
De-escalate angry or frustrated customers with empathy and professionalism.
Work well under high-pressure environments with tight deadlines.
Deliver first-contact resolution and exceed customer expectations.
Requirements:
2 to 5 years of experience in customer service or debt collection (preferably US-based campaigns).
Excellent English communication skills – Listening, Speaking, and Writing.
Strong problem-solving and conflict-resolution abilities.
Must be familiar with HIPAA, FDCPA, and call compliance protocols.
Ability to work independently and in a team.
Familiarity with CRM tools, dialers, and other systems.
Ability to multitask and stay calm under pressure.
Willingness to work night shifts.
What We Offer:
Competitive salary package
Friendly and professional work environment
- Growth and learning opportunities
技能
Al-Hassan Technologies
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