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Customer Service Representative

Immaculate Solutions

发布 Jan 23, 2023 119 查看

Job Description Agent Level Requirements:

A leading US-based Fintech needs CSR's for its front office. You will have the opportunity to be the face of the company and interact with new users to help them successfully navigate the onboarding process of a digital bank and financial platform. You will play a key role in driving the company's major priorities: high customer activation and satisfaction.

You will work directly with a highly experienced manager that leads the entire Customer Success team.

Job Description:

A handsome and competitive salary will be given to selected candidates and
Help onboard new users by calling and texting them during the account creation process
Educate customers on product offerings, explain, and answer customer questions, building value in the customer relationship.
Follow communication “scripts” when handling different topics
Qualify the customers needs and clearly document in CSM system (Salesforce)
Collect and share product feedback with the product and engineering team
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Meet Daily Quotes of Outbound calls and schedule demos and onboarding calls
Meet personal/team qualitative and quantitative targets
Consistently meets operational sales targets
Contribute to team effort by accomplishing related results as needed
Other duties as assigned

Requirements

Excellent U.S. style English speaking capability
Previous experience of 1-2 years in a customer services or sales role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively
Candidates must be technology proficient and have command of basic tools such as Google-suite, Slack, using a phone software such as Aircall/ Ring-central, must be able to learn all new tools quickly (Salesforce, Slack, etc.)
Undergraduate or College Degree

SKILLS:

Strong multitasking, target achievement, and time management skills
Positive customer-focused attitude with persistence, ability to handle rejection, and a desire to learn and exceed expectations
Strong organizational skills and adaptability to changing environments
Familiarity with financial technology, banking and applications
Ability to multitask, prioritize, and manage time effectively.

Working Hours and days